Which of the following is an example of how an internal user utilizes secondary data?

An internal user utilizes secondary data through benchmarking with other facilities because this process involves comparing performance metrics with established standards or data collected from peer institutions. In this context, secondary data refers to information that has already been collected and compiled from various sources, such as reports and databases. Benchmarking allows an organization to evaluate its performance against others in the industry, identifying areas for improvement and guiding strategic decision-making.

The other options involve direct engagement with primary data or processes. Conducting patient interviews and creating patient care plans typically rely on primary data sources, specifically information that is gathered directly from patients. Implementing new software also focuses on operational improvements rather than analysis of secondary data trends or metrics. Therefore, benchmarking utilizes secondary data effectively, highlighting insights and comparisons that inform internal strategies.